One reader sent us the following question:
Here’s an issue i just encountered: After launching Microsoft Outlook to access my email i get stuck.. the login window comes up and stays for a while and then an error message stating that “the Outlook Window can’t open” comes up. I am using a Windows PC if that’s helpful for your to help troubleshooting this. Any pointers on how to recover my Outlook access are appreciated up-front.
Thanks for the question, indeed a tricky one to troubleshoot online, but we’ll definitely try
First and foremost, i would assume that you are using Outlook 2016, although fixing this for earlier versions is not majorly different.
As you mentioned that the Outlook login dialog came up and stayed for a while, we might probably want to first look into any Outlook COM add-ins that are installed in your system and for some reason are not firing correctly. Simply put, these add-ins extend the functionality of Outlook for example to allow you to interact with PDF files, integrate with OneNote, work with SharePoint, launch a Skype meeting, etc’.
The thing is that in order to troubleshoot this we need to be able to launch Outlook 2016 without the add-ins firing up. That is accomplished with the so-called Outlook Safe mode.
Kindly proceed as following:
Note: How do we know that Outlook started in Safe Mode? That’s written in the upper side of your screen and visible in Mail, Calendar, People, Tasks panes.
Proceed as following:
If this didn’t help, proceed to the next section.
In case that you have customized your Outlook navigation pane, chances are that Outlook might encounter an issue opening the default Outlook window View.
In order to reset the navigation pane settings, proceed as following:
If this didn’t help, you might need to create a different Outlook profile, we’ll cover this in one of our upcoming guides.
Kindly leave us a comment in case of questions.