Here’s a question from Dwayne:
Hello, recently i purchased a new external Logitech video camera for Teams. I just connected it to my Windows 11 laptop, but when i turn on Teams it seems that the Camera is not recognized by Teams. Can’t make it work on Windows 11. Any ideas on how to enable video in my meetings?
Camera not detected nor recognized by Microsoft Teams
Follow this process to troubleshoot in case that your camera is not working with Microsoft Teams:
Step 1 – Ensure that your camera is functioning with other apps
First off ensure that your camera is fully functional by connecting it to the Camera Application:
- Ensure that your camera is connected to your PC most probably using a USB port.
- Hit Windows S or press the magnifying glass.
- Type Camera.
- Your camera feed should be displayed in your monitor. If that’s the case, move to step 3.
Step 2 – Update Drivers
Could be that the operating system contains outdated hardware drivers for your camera. If so:
- Navigate to your camera manufacturer site and locate the drivers.
- Download and install your drivers on your computer.
- Reboot your PC.
Step 3: Allow access to camera by desktop apps
- Hit Windows S or press your Windows task bar magnifying glass
- Type Camera Privacy Settings.
- In the “Allow Desktop Apps to access Camera” section enable the Microsoft Teams entry/
Step 4: Enable the Camera in Teams
Now re-check that the camera is enabled in Teams:
- Open Teams.
- Hit the ellipsis (…) button next to your user icon in the right hand side of the top menu.
- Now hit Settings.
- Hit Devices.
- Scroll down to the camera section and select your camera.
- The camera feed should be previewed.
- Close the Settings dialog.
Step 5: Re-start your computer
Last step is to re-start your computer, then open Teams and check again your camera.