Here’s a question from a reader:
As a team leader, I need to track attendance for our Webex meetings and webinars to ensure participation and engagement. However, I’m not sure how to access or generate these reports efficiently.
Can you provide a comprehensive guide on how to obtain attendance reports for both Webex meetings and webinars? I want to be able to easily monitor who attended, for how long, and any other relevant data that might help me improve our virtual gatherings.
Generate a Webex attendance report after your meeting
Generating attendance reports for Webex meetings and webinars is an essential task for tracking participation and engagement.
Webex attendance reports basics
- Attendance reports provide valuable insights into participant engagement, they can be customized based on date ranges and specific events.
- make sure to regularly review of these reports can help improve future meetings and webinars.
Here’s a step-by-step guide to help you access these reports to improve your attendee engagement:
For Webex Meetings
- Log in to your Webex account at webex.com, then go ahead and navigate to the “Analytics” section in the left sidebar.
- Now, select “Meetings” from the dropdown menu.
- Specify the date range for which you want to generate the report and then click on the specific meeting for which you need the attendance report.
- In the meeting details page, scroll down to find the “Attendance” section.
- Last, go ahead and click on “Export” to download the report as a CSV file (which you can open using Excel or Numbers).
For Webex Webinars
- Login to your Webex account at webex.com.
- Go to the “Webinars” section in the left sidebar.
- Select the webinar for which you need the attendance report.
- Click on the “Reports” tab.
- Choose “Attendance” from the available report types., and then set your desired date range and any other filters.
- Click “Generate Report” to create and download the CSV file.
Webex participation metrics
Key information in these reports typically include – Attendee names and email addresses, the Join and leave times for each participant, the total attendance duration, and also (in case that you set those up), poll responses and Q&A participation (for webinars).
If something goes wrong
If you encounter issues accessing or generating reports:
- Ensure you have the necessary permissions in your Webex account. Contact your admin if needed.
- Check that the meeting or webinar was recorded, as this is sometimes required for detailed reports.
- If reports are not appearing, wait a few hours as there can be a delay in data processing.
- For large meetings or webinars, reports might take longer to generate. Be patient and try again later.
- If using Webex through an enterprise account, some features may be managed by your IT department.
- Verify your internet connection, as a stable connection is needed for accessing and downloading reports.
- Clear your browser cache or try a different browser if you’re experiencing persistent issues.