How to change the default Webex download folder location?

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Here’s a question from the Facebook group:

I frequently download files shared during Webex meetings, but I can never seem to find them afterwards. When using Teams, i can easily find the downloads folder. Can you provide a detailed guide on how to locate the default Webex download folder and, if possible, how to change it to a more convenient location? I’m using a Windows 10 laptop and want to streamline my workflow by easily accessing these downloaded files.”

Default Webex downloads folder

By default, Webex typically saves downloaded files to your computer’s default Downloads folder. For Windows 10 or 11, this is usually: C:\Users[YourUsername]\Downloads

Change the Webex file download location

To confirm the Webex download location and access Webex shared files after meetings:

  • Open the Webex desktop app. Then, click on your profile picture in the top-right corner.
  • Select “Settings” from the dropdown menu. Then, In the Settings window, choose “General” from the left sidebar.
  • Scroll down to find the “Default download location” section.
  • Here, you’ll see the current folder path for your Webex downloads.

To change the default download location

  • Click the “Change” button next to the current path. Then, browse to your preferred folder or create a new one.
  • Select the folder and click “OK” to confirm.
  • Tip: Consider creating a dedicated “Webex Downloads” folder for better organization.
    To quickly access your most recent downloads:

For web app users:

  • Click on your profile picture and select “Preferences”.
  • Look for the “Downloads” section to view or change the location.

Webex download folder organization tips

  • Ensure you have write permissions for the chosen download folder.
  • Check your available disk space if downloads are failing.
  • If files aren’t appearing in the specified folder, check your antivirus software’s quarantine.
  • Clear the Webex cache if you’re experiencing persistent download issues.
  • For corporate accounts, consult your IT department as they may have restricted download locations.
  • If changing the download location doesn’t work, try restarting the Webex application.
  • Verify that your browser settings aren’t overriding Webex download preferences.
  • Use the Windows search function to look for recently downloaded files by name or type.
  • Consider using file organization tools to automatically sort downloads based on file types.